Technical Outbound Support
In most companies, tech support is broken up into levels. In most cases, the higher the level, the more complex the problem is. Many customers never need to advance past level 1.Level 1 tech support is the first point of contact for a service request, via telephone, email, ticket, or live chat.
Advance Digital Solutions Outsourced Technical Support Call Center solution can pre-qualify and troubleshoot your customers’ problems/issues 24 hours and 7 days. With iTech Digital level 1 tech support service, the majority of your end-customers/end-users now have access to technical support without using your organization’s expensive level 2 and 3 technical support resources.
Make it simple, level 1 technical support helps your organization drastically reduce payroll expenses for in-house Level 2 and 3, technical support representatives.
Outsourced technical support, also allows you to avoid expanding into a larger facility and purchasing the equipment necessary for operating your own tech support center.
While you will still need workspace and equipment for your level 2 and 3 tech support teams, those teams are generally smaller than a level 1 team because they’re not needed to handle as many problems. By reducing your tech support staff to only level 2 and 3 agents, you greatly reduce your expenses.
pricing Plans
The Best Solutions for Our Clients
We help businesses elevate their value through Outbound Service Technical .
Premium Plan
Our very own Advance Digital Solutions Contact Center offers a superb Outsourced Technical Support Call Center that can successfully filter help desk calls to provide tier 1 tech support, as well as hardware and software troubleshooting – such as password, resets
browser cache and data clearing, basic product installation or troubleshooting information, and ticket routing. Our outsourced tech support team can successfully gather and analyze customer information – including information on their issues – to determine the most effective solutions to their issues; furthermore,
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What Our Client’s Say
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Passionate Competency
Our ultimate goal is to deliver sustainable growth to our clients by helping them create meaningful relationships with their customers through digital marketing.
Let the Advanced Digital Solutions’ marketing team help you develop an online marketing strategy to drive more qualified visitors to your site and convert those visitors into leads and sales. What are you waiting for? Contact us today and start dominating the web.
16+ Years of Experience in Outsourced Technical Support Call Center Services